Virtual Executive Assistant to the Director of Marketing 68 views1 application

Atticare is a leading home improvement and construction company specializing in insulation and energy efficiency. We are committed to delivering top-notch solutions to our clients, and we’re looking for a dedicated Virtual Assistant to support our Marketing Director in driving our marketing efforts and ensuring top-tier service delivery.

Position Overview:
We are seeking an experienced and highly skilled Virtual Executive Assistant to join our team. The ideal candidate will be proficient in Google Sheets/Excel, have hands-on experience with Zoho CRM, and possess a solid background in lead generation and data analysis. You will play a crucial role in supporting our marketing initiatives, analyzing marketing performance, and improving customer service processes.

Key Responsibilities:

• Data Management & Analysis:
  • Manage and analyze marketing data using Google Sheets/Excel, including advanced formulas and VLOOKUP.
  • Track and report on key metrics such as ROI, cost per acquisition, and lead quality.
  • Analyze data from unqualified leads to identify patterns and improve lead quality.
• CRM & Lead Generation:
  • Utilize Zoho CRM for managing and tracking leads and customer interactions.
  • Monitor leads through various platforms including Yelp, Home Advisor, Angie’s List, Facebook, and Instagram.
  • Develop strategies to improve lead conversion rates and overall marketing effectiveness.
• Customer Service & Quality Assurance:
  • Review and analyze customer service calls and office messages for quality assurance.
  • Provide constructive feedback to enhance customer service and lead conversion processes.
  • Monitor and assess the effectiveness of customer interactions and identify areas for improvement.

Required Skills & Experience:

• Proficiency in Google Sheets/Excel, including advanced formulas, VLOOKUP, and data management.
• Experience with Zoho CRM or similar CRM platforms.
• Proven experience with lead generation on platforms such as Yelp, Home Advisor, Angie’s List, Facebook, and Instagram.
• Strong analytical skills with a focus on marketing performance metrics, ROI, and cost per acquisition.
• Experience in analyzing lead data to draw conclusions about lead quality and patterns.
• Background in customer service quality assurance, including reviewing calls and providing feedback.

Qualifications:

• Minimum of 1 year of experience in a similar role.
• Excellent written and verbal communication skills in English.
• Ability to work independently and manage multiple tasks efficiently.
• Strong attention to detail and problem-solving abilities.

How to Apply:
If you are a proactive and detail-oriented individual with the skills and experience we are looking for, we would love to hear from you! Please submit your resume, a cover letter detailing your relevant experience, and any supporting documentation that showcases your expertise.