Seeking Dispatcher/Customer Service Representative (Remote, non Call Center role) 152 views5 applications

Overview
We are Atticare – a leading home improvement and construction company specializing in energy efficiency solutions operating in California, New Jersey and New York. With over a decade of experience and a 98.8% customer satisfaction rate, we deliver outstanding project management and expertise, backed by unparalleled integrity and customer service.
We are currently looking for a skilled Dispatcher/Customer Service Representative with a background in the home improvement or construction industry. The ideal candidate will have exceptional English communication skills and experience with lead generation platforms and CRM systems. This role involves handling incoming calls and text messages from leads, scheduling free inspections, and making outbound follow-up calls to leads generated through various advertising platforms.

Key Responsibilities

• Customer Interaction: Handle inbound calls and text messages from potential clients seeking home improvement and energy efficiency services looking to schedule a free inspection or get a quote over the phone. Provide comprehensive information about our services and address any questions or concerns from leads.
• Scheduling & Coordination: Schedule free inspections and coordinate with field staff to ensure timely service delivery. Manage appointment calendars and follow up with clients to confirm and remind them of scheduled appointments.
• Lead Generation & Follow-Up: Utilize lead generation platforms such as Yelp, Home Advisor, and Angie’s List to manage and convert inbound leads. Make outbound follow-up calls to leads generated through various advertising platforms to nurture and convert them into scheduled inspections.
• CRM Management & Data Entry: Input and track customer information and interactions using Zoho CRM. Maintain accurate records of all customer interactions and follow-ups.
• Customer Service & Quality Assurance: Ensure high levels of customer satisfaction by providing professional and courteous service. Address any issues or concerns raised by clients and follow up as necessary to ensure resolution.

Required Skills & Experience

• Prior experience in the home improvement or construction industry.
• Exceptional English communication skills, both written and verbal.
• Experience with lead generation platforms such as Yelp, Home Advisor, and Angie’s List.
• Proficiency with CRM systems, preferably ZOHO CRM.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Experience with both inbound lead handling and outbound follow-up calls.
• Customer-focused with attention to detail and problem-solving abilities.
• Great attention to detail, with a focus on handling data and client information and correctly inputting it in the CRM.

Qualifications

• Minimum of 2 years of experience in a similar role.
• Ability to work independently in a remote setting.
• Available to work during Pacific Standard Time (PST) hours.
• Excellent time management and multitasking abilities.
• Positive attitude and professional demeanor.

Candidates with the required qualifications can apply through email: marketing@atticareusa.com.
We warmly welcome you to join our team, where expertise, integrity, and great customer service come together to create an exceptional work environment.

Atticare informs candidates that the personal data collected through the portal for open job positions, as well as the personal information submitted electronically via CV, will be kept confidential and will not be used for any purpose other than recruitment.