Customer Care Representative – English 4370 views

Fusion BPO Services is looking for an energetic Customer Service Representative to join our Tirana office. The right candidate must be proactive, detail-oriented, and demonstrate excellent communication abilities, as well as teamwork and multitasking skills.

Responsibilities:

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Requirements:

• Excellent spoken and written English Level B2- C1)
• Excellent communication skills and phone manner
• Ability to work in a team
• Comfortable making outbound and answering incoming calls
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma