WebHelp is looking for a Team Leader in English and Italian. 927 views13 applications

Success is waking up happy to do a job you love. Looking for that job? Join our new team of game-changers in Tirana!

We’re currently looking for a Team Leader. She/he is the local manager of an Customer Service Team. She/he leads, helps and motivates them and ensures a constant high-level performance with regard to both quality and quantity.

Main activities
1. Project management

• Ensure the achievement of objectives through continuous team follow-up;
• Set up daily action plans to improve performance;
• Ensure the respect of quality standards (ISO, NF345, LRS);
• Ensure the availability of resources (absenteeism) and production means (tool operation);
• Alert in case of a production incident;
• Suggest ways to improve and optimize production development;

2. Team management

• Manage, motivate and gain the loyalty of her/his team;
• Brief team members on their performance, customer requirements and Webhelp vision;
• Check and improve performance quality (quality control, knowledge control, agents performance management);
• Develop skills and support agents on a daily basis (coaching, team meetings, ongoing training etc.);
• Maintain skills, handle calls or mails;
• Ensure the respect of Webhelp values, implement discipline and platform rules;

Qualifications:

• Strong organization, leadership and communication skills.
• As a plus, skills in Zendesk are preferable.
• Previous experience in the same position.
• Fluent English and Italian.
• Proficient in Microsoft Office suite.

Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

TO APPLY, SEND YOUR CV TO recruitment.al@webhelp.com